Customer Relations Officer - Tangerang, Banten

Join Mimosa Putra Abadi as a Customer Relations Officer and become the face of exceptional customer service in Tangerang, Banten. In this dynamic role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism, empathy, and a commitment to delivering outstanding service. As part of our dedicated team, you'll handle inquiries, resolve issues, and build lasting relationships with our valued customers.

Mimosa Putra Abadi is a trusted name in the industry, known for our unwavering dedication to customer satisfaction. Based in Tangerang, Banten, we are committed to providing top-notch services and support to our clients. This is your opportunity to make a tangible impact on our clients' experiences and contribute to our continued success.

In this role, you will be responsible for managing customer interactions, both in-person and over the phone, ensuring that every client feels valued and heard. You will work closely with our team to provide solutions that exceed expectations and foster long-term customer loyalty.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for clients, addressing inquiries and concerns with professionalism and empathy.
• Resolve customer issues promptly and effectively, ensuring a positive resolution for all parties involved.
• Build and maintain strong relationships with clients, fostering loyalty and repeat business.
• Provide exceptional customer service, both in-person and over the phone, ensuring every client feels valued.
• Collaborate with the team to develop and implement customer service strategies that enhance client satisfaction.
• Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Stay up-to-date with industry trends and best practices in customer service to continuously improve our service offerings.
• Assist in training new team members to ensure consistent and high-quality customer service across the board.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service and resolving customer issues effectively.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Strong problem-solving and decision-making skills, with the ability to think on your feet and handle challenging situations.
• Proficiency in using CRM software, such as Salesforce or HubSpot, to manage customer interactions and track customer data.
• Ability to work well under pressure and meet tight deadlines in a fast-paced environment.
• Bachelor's degree in Business Administration, Marketing, or a related field (preferred but not required).
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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