Field Support Specialist - Retail & Consumer Products (Bali Region)

Join Mitracomm Ekasarana, a leading provider of integrated business solutions in Indonesia, as a Field Support Specialist for our Retail & Consumer Products division. This is an exciting opportunity to play a crucial role in ensuring seamless operations and exceptional customer satisfaction in the vibrant city of Bali. As a Field Support Specialist, you will be the face of our company, providing top-notch technical and customer service support to our clients. Your daily tasks will include troubleshooting technical issues, conducting product demonstrations, and ensuring our clients' needs are met with professionalism and efficiency.

Mitracomm Ekasarana is committed to fostering a dynamic and inclusive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth. If you are passionate about retail and consumer products, and have a knack for providing excellent customer service, we invite you to be part of our team and help us continue to deliver outstanding solutions to our clients.

📋 Tanggung Jawab Pekerjaan

• Provide technical support and troubleshooting for retail and consumer products.
• Conduct product demonstrations and training sessions for clients.
• Ensure seamless operations and exceptional customer satisfaction.
• Assist in the installation and configuration of retail and consumer products.
• Maintain and update technical documentation and records.
• Collaborate with the sales and marketing teams to promote our products and services.
• Identify and address customer concerns and feedback to improve our products and services.
• Participate in team meetings and contribute to the development of support strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in technical support or a related role.
• Strong knowledge of retail and consumer products, including POS systems, inventory management software, and customer relationship management (CRM) tools.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Microsoft Office Suite and technical support software such as ServiceNow or Zendesk.
• Certification in ITIL or a related technical support certification is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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